Let's Build Your Next Project Together
Let's Build Your Next Project Together
FAQ
General
Products & Customization
Logistics & Delivery
Installation & After-Sales
Payment & Pricing
Partnership
General
What is ETBOX?
ETBOX is a one-stop building material partner for developers and contractors, providing design, production, logistics, installation, and after-sales support with our own factory and global delivery network.
What types of projects do you support?
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How can I request a quotation?
Products & Customization
Can I customize the products?
ETBOX is a one-stop building material partner for developers and contractors, providing design, production, logistics, installation, and after-sales support with our own factory and global delivery network.
What materials do you use?
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Do you provide design support?
Do you provide samples?
What is the minimum order quantity (MOQ)?
Logistics & Delivery
Which countries do you deliver to?
ETBOX is a one-stop building material partner for developers and contractors, providing design, production, logistics, installation, and after-sales support with our own factory and global delivery network.
How long does shipping take?
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Do you handle customs clearance?
How are products packaged for export?
Can you combine sea and air transport?
Who is responsible for insurance during shipping?
Installation & After-Sales
Do you provide installation services?
ETBOX is a one-stop building material partner for developers and contractors, providing design, production, logistics, installation, and after-sales support with our own factory and global delivery network.
How do you ensure smooth installation overseas?
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What after-sales support is available?
How long is the warranty period?
How do I request spare parts?
Can you provide remote troubleshooting?
Payment & Pricing
What payment methods do you accept?
ETBOX is a one-stop building material partner for developers and contractors, providing design, production, logistics, installation, and after-sales support with our own factory and global delivery network.
Do you require advance payment?
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Are taxes and duties included in the price?
Do you offer bulk order discounts?
Partnership
How can I become an ETBOX partner?
ETBOX is a one-stop building material partner for developers and contractors, providing design, production, logistics, installation, and after-sales support with our own factory and global delivery network.
What support do you provide to partners?
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Can I act as an exclusive distributor in my region?
What kind of projects do partners usually get?
Others
How do you ensure quality control?
ETBOX is a one-stop building material partner for developers and contractors, providing design, production, logistics, installation, and after-sales support with our own factory and global delivery network.
How do I track my order status?
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