Frequently Asked Questions
Find quick answers to the most common questions about ETBOX products, logistics, and services.
FAQs
General
Products & Customization
Logistics & Delivery
Installation & After-Sales
Payment & Pricing
Partnership
General
What is ETBOX?
ETBOX is a one-stop building material partner for developers and contractors, providing design, production, logistics, installation, and after-sales support with our own factory and global delivery network.
What types of projects do you support?
From luxury villas to commercial complexes and large-scale developments, ETBOX provides full-scope solutions.
How can I request a quotation?
You can submit your project details via our Contact Form. Our team usually provides quotations within 3–5 business days.
Products & Customization
Can I customize the products?
Yes, ETBOX supports 99% customization for windows, cabinetry, woodwork, stairs, and outdoor structures.
What materials do you use?
We use premium materials such as aluminum, tempered glass, solid wood, and eco-friendly panels, complying with international standards (CE, ISO).
Do you provide design support?
Yes, our design team provides full-scope design services, from architectural drawings to interior layouts.
Do you provide samples?
Yes, sample orders are available. Shipping costs may apply.
What is the minimum order quantity (MOQ)?
ETBOX has no strict MOQ — even one piece can be produced at factory-direct pricing.
Logistics & Delivery
Which countries do you deliver to?
ETBOX provides global delivery, covering Europe, North America, the Middle East, Asia, and more.
How long does shipping take?
Standard delivery is 8–12 weeks depending on product type and shipping method. With synchronized construction schedules, overall project timelines can be shortened by 35–60%.
Do you handle customs clearance?
Yes, we provide customs clearance and door-to-door delivery services.
How are products packaged for export?
We use export-grade packaging: wooden crates, shock-absorbing foam, waterproof wrapping, and reinforced strapping.
Can you combine sea and air transport?
Yes, we can customize multimodal solutions to balance cost and speed.
Who is responsible for insurance during shipping?
ETBOX provides optional cargo insurance to cover risks during transit.
Installation & After-Sales
Do you provide installation services?
Yes. Options include on-site installation teams, remote supervision, or local partner referrals.
How do you ensure smooth installation overseas?
By dispatching professional teams or providing step-by-step remote guidance, we ensure reliable project handover.
What after-sales support is available?
We provide spare parts supply, warranty service, and technical consultation via our online portal.
How long is the warranty period?
Warranty periods vary by product category, typically 1–3 years, with extended service options available.
How do I request spare parts?
Through our online customer portal or by contacting support.
Can you provide remote troubleshooting?
Yes, we offer video calls, manuals, and expert guidance.
Payment & Pricing
What payment methods do you accept?
Bank transfer (T/T), L/C, and selected online payment options.
Do you require advance payment?
Yes, typically 30–50% deposit, balance before shipment.
Are taxes and duties included in the price?
Prices are FOB/EXW by default; taxes and duties are quoted separately if needed.
Do you offer bulk order discounts?
Yes, we offer volume-based discounts.
Partnership
How can I become an ETBOX partner?
You can apply through our Partner Program. We welcome installers, distributors, and contractors worldwide.
What support do you provide to partners?
We provide priority project allocation, marketing support, and technical training.
Can I act as an exclusive distributor in my region?
Exclusive partnerships are available in selected regions. Please contact us to discuss details.
What kind of projects do partners usually get?
From residential villas to commercial complexes and government tenders.
Others
How do you ensure quality control?
Strict QC, third-party inspections, and pre-loading photo reports.
How do I track my order status?
Customers receive regular updates and can log into our online portal for real-time tracking.