Last updated: 2026/1/6
At ETBox, we aim to ensure customer satisfaction. This Refund Policy explains when refunds are available and how to request one.
1. Eligibility for Refunds
You may be eligible for a refund if:
- You received a defective or damaged item
- You received the wrong item
- Your item was lost during shipping (confirmed by the carrier)
- You cancelled your order before it was shipped
2. Non-Refundable Items (If Applicable)
Refunds are not available for:
- Digital goods/downloads once delivered
- Customized or personalized items
- Items marked as final sale
- Gift cards
- Used items (unless defective)
3. Refund Timeframe
You must request a refund within 14 days of receiving your order (or within the legally required timeframe in your region).
4. Return Requirements
To qualify for a refund:
- The item must be unused and in original packaging (unless defective)
- You must provide proof of purchase (order number)
- You must provide photos/videos if the item is damaged or incorrect
5. Refund Process
To request a refund:
- Email us at info@etbox.com
- Include your order number and reason for refund
- Attach relevant photos/videos if applicable
We will review your request and respond within 3–7 business days.
6. Refund Method
Refunds will be issued to the original payment method. Processing times depend on your bank/payment provider and typically take 5–10 business days after approval.
7. Shipping Costs
- Original shipping fees are non-refundable (unless the issue is our fault)
- Return shipping is paid by the customer unless the item is defective or incorrect
8. Chargebacks
If you file a chargeback without contacting us first, we may suspend your account until the dispute is resolved.
9. Contact
Email: info@etbox.com